We are committed to protecting your privacy during your visits to Song Thuan Chay (STC) websites and to keeping the information you provide to us confidential at all times.
If you have any queries or concerns about the way we may be processing your data please get in touch with us in the first instance at firstname.lastname@example.org or for further information about your data protection rights or to make a complaint please contact your national or regional regulator.
What information do we collect about you? Statistical information e.g. pages you visit on our website, the type of device you are using (computer, mobile or tablet) and general geographical information. Please see our cookies policy for further details. Information you provide directly e.g. contact details, gender and current diet. Information on your preferences and interests. Social media information e.g. information provided by your Facebook profile.
Why do we collect this information? We collect your information for a variety of purposes but much of the information we collect helps us to build a relationship with you.
Examples of why we collect your information are so that we can:
Provide you with resources, marketing or a service you have requested Improve our website and create a better user experience Monitor trends in 7 days vegan challenge participation Build profiles of our supporters and understand your needs Personalise our communications Improve our products and services Process sales Attract more support Follow up with you as part of our supporter care procedures
What do we do with your information? We store most of your information on our database. The database allows us to create reports that show us trends in how our supporters and customers are interacting with us, what is working well and what isn’t working so well.
We also use your information to:
Create email lists Personalise our communications Create supporter profiles so that we can better understand our audience, what their interests are and the most effective ways to communicate Find other people like you on social media who we can reach out to with our message
Who do we share your information with? We never swap or sell your information to any third parties to use for their own purposes, unless you have given us your permission. For example, if you have heard about STC through another non-profit or campaign group we are working with, we may ask you if you’d like us to share your details with that group, but we will only do so if you have said yes.
However, we do occasionally outsource some data processing to specialist companies working on our behalf. We have data processing contracts in place with any organisations processing data on our behalf, and your information continues to be handled in strict compliance with European data protection law.
When we work with a partner organisation, we will request your consent to share your data with them. If you agree your data will be transferred to that organisation in whichever country they might have an establishment. STC does not accept responsibility for the partner organisation’s compliance with data protection law or for the national laws of that country and its ability to uphold your data protection rights. We recommend that you check the partner’s data protection policy before you consent.
How long do we keep hold of your information? We only hold information about you for as long as it is needed for the purpose(s) it was collected, or as required by law.
When it is no longer needed, it will either be deleted or anonymised.
We only carry out email marketing with your explicit consent to do so.
Your rights Data Protection law stipulates that you have ‘Individual Rights’ concerning how your information is stored and used by STC. To exercise any of your rights laid out below, please email us at email@example.com
You have the right to:
Be informed as to how your personal information is used. Access the personal information that STC holds about you. Have your personal information rectified if it is inaccurate or incomplete. Object to the processing of your information. In certain circumstances you also have the right to either have your personal information erased or to restrict the processing of it. Whether or not we completely erase your information will depend on the purpose of processing. There will be instances where we may restrict the processing of your information but would still need to hold your information on record. Obtain and reuse the personal information we hold about you for your own purposes (allowing you to copy or transfer it).
Other websites We do not have any control over the websites of any other organisation outside STC. If you click on a link on our site that takes you to another website, we cannot be held responsible for your privacy when you are on that website.
Similarly, in instances where we have embedded content from third party websites or applications, such as videos from YouTube, STC cannot be held responsible for your privacy or how your data is used when interacting with that content.
General information Internet and Telephone Communications In order to maintain the security of its systems, protect its staff and detect fraud and other crimes, STC reserves the right to monitor all internet communications, including web and email traffic, into and out of its domains. Monitoring includes (without limitation) checks for viruses and other malignant code, and use of content that is unauthorised or unlawful or material that may cause offence in any way. Telephone calls may also be recorded.
Song Thuan Chay Company Limited
Số 44 đường Đinh Tiên Hoàng, Phường 1, Quận Bình Thạnh, Thành phố Hồ Chí Minh, Việt Nam